Privacy Policy

1. Introduction

drsiew.com (“we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and, where applicable, relevant Ministry of Health (“MOH”) professional standards on medical confidentiality and data protection.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data obtained through:

  • www.drsiew.com
  • Our digital communications and enquiry forms
  • Educational content, newsletters, and updates
  • Social media platforms operated by or linked to us

drsiew.com is an informational and educational platform. It does not provide medical diagnosis, treatment, or clinical decision-making services.

Where you expressly indicate interest in medical or wellness services, your enquiry may be routed to Aetas Aesthetics Pte. Ltd. trading as Radium Medical Aesthetics and/or Radium Wellness Centre (“Radium”) for follow-up, consultation, or appointment coordination.

If you have questions regarding this Policy, please contact [email protected].

2. Personal Data We Collect

We may collect personal data from you when you interact with drsiew.com, including when you browse the website, submit enquiries, register for updates, or request further information.

2.1 General Personal Data

This may include:

  • Name
  • Gender
  • Date of birth
  • Email address
  • Telephone number
  • Mailing address
  • IP address and device information
  • Browser and usage data

2.2 Health-Related Information (Limited and Purpose-Specific)

Health or medical-related information will only be collected where necessary and voluntarily provided by you, such as when:

  • You submit a treatment-related enquiry
  • You request further information about suitability for services
  • You request an appointment to be facilitated with Radium

Any such information is treated as confidential and used strictly for the purpose for which it was provided.

2.3 Payment Information

Where applicable, payment or billing details may be collected through secure third-party service providers. drsiew.com does not store full credit or debit card details on its servers.

You are not obliged to provide personal data. However, failure to do so may prevent us from responding to your enquiry or facilitating your request.

3. Purposes for Collection, Use and Disclosure

We may collect, use, or disclose your personal data for one or more of the following purposes:

  • Responding to enquiries or requests
  • Providing access to educational or informational content
  • Facilitating expressions of interest, enquiries, or appointment requests to Radium, where expressly initiated by you
  • Communicating updates or materials you have requested
  • Website analytics and service improvement
  • Administrative and operational purposes
  • Compliance with legal, regulatory, or professional obligations

We do not use personal data for automated medical decision-making.

3A. Appointment Requests and Referral Routing

Where you choose to express interest, request further information, or indicate a wish to make an appointment through drsiew.com, your personal data may be collected solely for the purpose of facilitating contact or appointment coordination with:

  • Radium Medical Aesthetics, and/or
  • Radium Wellness Centre

drsiew.com does not provide medical consultations, diagnosis, or treatment. Any medical assessment or care will be provided exclusively by licensed healthcare professionals at Radium.

Only personal data reasonably required to respond to your enquiry or coordinate appointments will be shared. Once transferred, such data will be managed by Radium in accordance with its own PDPA-compliant privacy policies and applicable MOH regulations.

4. Disclosure of Personal Data

4.1 Disclosure to Radium

Where you have expressly indicated interest or requested to make an appointment, we may disclose relevant personal data to Radium for the purposes of:

  • Responding to your enquiry
  • Scheduling or facilitating appointment communications
  • Supporting continuity of care, where applicable

drsiew.com does not maintain clinical medical records.

4.2 Other Third Parties

We may disclose personal data to third parties where necessary, including:

  • IT, hosting, analytics, and communications service providers
  • Payment processors and banks
  • Professional advisers (legal, audit, compliance)
  • Government or regulatory authorities where required by law

Where personal data is transferred outside Singapore, reasonable steps will be taken to ensure a standard of protection comparable to that under the PDPA.

5. Cookies and Website Technologies

We use cookies and similar technologies to enhance website functionality, analyse usage, and improve user experience.

These may include:

  • Cookies
  • Web beacons or pixel tags
  • Analytics tools (e.g. Google Analytics)
  • Server logs

You may configure your browser to refuse cookies. However, some website features may not function as intended.

We do not use cookies to collect sensitive medical information.

6. Marketing Communications

Marketing or informational communications will only be sent where you have provided explicit consent.

You may opt out at any time by:

We do not sell, rent, or trade personal data to third parties for marketing purposes.

7. Access, Correction and Withdrawal of Consent

In accordance with the PDPA, you may request to:

  • Access your personal data
  • Correct inaccuracies
  • Withdraw consent to the use of your personal data

Requests should be submitted to [email protected]. Verification of identity may be required.

Withdrawal of consent may affect our ability to respond to enquiries or facilitate services you have requested.

8. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, alteration, or loss.

Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law or professional standards.

Any health-related information is retained in accordance with applicable healthcare record retention requirements.

9. Third-Party Websites and Social Media

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of such third parties.

Please review their respective privacy policies before providing personal data.

10. Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be published on this page.

Where material changes affect how personal data is handled, we will take reasonable steps to notify users and obtain consent where required.

11. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

[email protected]

Governing Language

This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.